Privacy Policy

Introduction

Qina ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Qina (the "App"). Please read this privacy policy carefully.

By using our App, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Use the feedback feature in the App
• Contact us for support
• Interact with our customer service

Usage Information

We may automatically collect certain information about your device and usage of the App, including:

• Device information (device type, operating system, unique device identifiers)
• App usage data (features used, time spent in the App, story progress)
• Performance data (crash reports, error logs)

Content You Provide

When using the feedback feature, you may choose to provide:

• Text feedback and suggestions
• Images (if you choose to attach photos to your feedback)
• Contact information (if you choose to provide it)

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our App
• Improve, personalize, and expand our App
• Understand and analyze how you use our App
• Develop new products, services, features, and functionality
• Process your feedback and respond to your inquiries
• Send you technical notices, updates, security alerts, and support messages
• Monitor and analyze trends, usage, and activities in connection with our App
• Detect, prevent, and address technical issues and security vulnerabilities

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our App, conducting our business, or serving our users, including:

• Cloud storage providers for data backup and synchronization
• Analytics services to understand App usage patterns
• Customer support platforms for handling inquiries

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Feedback data is retained for up to 2 years for product improvement purposes
• Usage analytics data is retained for up to 1 year
• Crash reports and error logs are retained for up to 6 months

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your personal information in a portable format
• Objection: Object to processing of your personal information

To exercise these rights, please contact us at support@qinabulu.com.

Age Restrictions

Our App is intended for users who are 18 years of age or older. We do not knowingly collect personal information from users under 18. If you are under 18, please do not use our App.

If we discover that we have collected personal information from a user under 18, we will take steps to delete such information from our servers immediately.

Third-Party Services

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party services you access.

Analytics Services

We may use third-party analytics services to help us understand how our App is used. These services may collect information about your use of our App and other websites and apps.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.